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Expect lots of temperature checks and one-way routes. ‘As we experienced in China, this will be a journey.’
Wearable social-distancing buzzers. Masked blackjack dealers. Drive-thru electronics purchases. From cubicles to factory floors, cafes to clothing boutiques, businesses around the world are dreaming up creative ways to reopen, attempting to start revenue flowing again while minimizing the risk to customers and employees.
The global economy is riding on their ability to pull off that delicate balance. A new flareup of Covid-19 cases could shutter offices, stores, restaurants and manufacturing plants once again, further choking off the flow of goods and services and threatening more jobs. Some governments, such as China, are providing rigorous oversight of the process. Others, including President Donald Trump’s administration, have offered looser guidance and are entrusting businesses to monitor their facilities. Scientists are still studying how the virus is spread, and whether keeping people six feet apart is enough, adding to the risks.
The companies’ plans rely on a steady supply of masks, gloves, thermometers and tests that is likely to strain budgets and manufacturers’ ability to keep up. Social distancing will be built in, with people divided by barriers and kept apart from colleagues and customers, a U-turn after years of movement toward open floor plans. Some companies will monitor employees more closely than ever before, while others will let workers choose how much protection they need. The way we work, shop, travel and eat in 2020 – and probably beyond – is being plotted out in boardrooms around the world.
Here are the changes companies are contemplating for their workplaces in the coming weeks.

The Office

Seats on the shuttle bus to Unilever’s Shanghai offices can be reserved using a chat group. Employees must be masked to board, and they sit on alternating sides, one person to each four-seat row. Upon arrival, each worker scans a QR code and fills out a health status report to get a daily pass to enter. Then comes the temperature check and the hand sanitizer.
Inside the office, movement is tightly regulated. Employees keep their masks on and are encouraged to use the stairs instead of the elevator, with spritzes of hand sanitizer before and after touching the regularly disinfected handrail. In the canteen, a single person is allowed at each four-seat table.
Such measures might seem predictable in a centrally controlled society like China, but some version of them is starting to appear in the West. At Britain’s former state phone monopoly, BT Group Plc, call center workers sit two meters apart, and walkways are designated as one-way to keep people from brushing past each other. Temperature checks are becoming routine at Sistema, the Russian conglomerate, which also says it’s developed its own two-hour test for Covid-19. Employees who come to the office have been tested in the past couple of weeks, though as many as half of the call center workers at MTS, the mobile network controlled by Sistema, are operating out of their homes.

More Room

Flexible space operator Knotel, which runs offices for corporations including Uber and Netflix, says workplace design has to change. Offices will likely be less densely populated, and altered to make them “antiviral,” according to Amol Sarva, Knotel’s chief executive officer.
“Things like ventilation, UV light, density screening, video monitoring, and temperature monitoring, cleaning protocols — those are all going to have to change,” he said. “Certainly there’ll be more space.”
In China, Cushman & Wakefield has helped move nearly a million workers back into 800 million square feet (74 million square meters) of office space. The company is creating a Recovery Readiness manual for landlords and tenants, based in part on its experience in China, that includes colored carpets to create visual boundaries around desks, plexiglass shields between desks that face each other and signs that direct walking traffic in a single direction.

Fewer Meetings

Even when people do come back to the office, meetings will be limited, and large gatherings are out of the question. This week, Facebook Inc. CEO Mark Zuckerberg canceled all physical events of 50 or more people through June 2021. The vast majority of employees are required to work from home through May, and those who need to carry on doing so will be able to work at home through the summer.
The road to normalcy may be much longer than that. At Abcam Plc, a British protein research company, 40 out of 300 China-based employees started returning to work in Beijing, Shanghai, Hangzhou and Hong Kong on Feb. 14. Two months later, the company is running split shifts to maintain distancing for the roughly 50% of employees based in manufacturing, logistics and essential lab work.

The Factory

On Feb. 10, Winly Automotive (Wuhan) Ltd. was assigned a checklist from the government. To reopen, the company would be required to have a one-month stash of masks and sanitizer, take a photo of the supplies, and send it to officials before submitting to a detailed inspection. “The policy has been constantly changing,” said Wang Xuepan, one of the plant’s managers. “It’s very difficult for us to handle.”
In the Seattle area, Boeing Co. has worked with the Washington state labor department on a plan to reopen its factories. It will be doling out cloth masks to most workers, saving the gold-standard N95 masks for a select few in more hazardous conditions.
Unlike office drones, factory workers have to show up in person to get the job done. Figuring out what basic protections they’ll need is part of the challenge. At Boeing, industrial engineers are analyzing the sequence of work on its assembly lines to find ways to spread apart workers.

Taking the Temperature

Airbus SE has divided employees at its plants into red and blue teams, who don’t see each other because they use different routes to enter and exit buildings. Volkswagen AG is allotting more time between shifts and reducing expectations for production because it takes longer for people to move around each other at a safe distance. Ford Motor Co. is experimenting with wearable devices that would buzz workers if they get too close together.
While the virus can be transmitted by people with no symptoms, many manufacturers are doing temperature checks, whether with thermometers, thermal imaging cameras or — in the case of Fiat Chrysler Automobiles NV in the U.S. — reusable forehead strips.
Fiat Chrysler, whose CEO Mike Manley is one of the executives talking with Trump about reopening the economy, is requiring workers to fill out a health questionnaire two hours before reporting to work each day. They must bring either a hard copy, or scan a QR code with their phone, to prove they aren’t displaying signs of illness or exposure to the virus, according to documents obtained by Bloomberg. Workers can’t enter the plant without it.
Some companies are closing cafeterias in favor of vending machines. Dongfeng PSA in Wuhan is handing out prepared lunchboxes to employees, who must eat at least 1.5 meters apart with their backs to each other.
Zhejiang Geely Holding Group Co. said Chairman Li Shufu wrote a song to keep workers motivated through such dreariness. “A world full of expectations/Turned to dust of yesterday,” the lyrics go. “Their sorrow flowing into the sea/But the flower of love is quietly blooming.”

The Airplane

When air travel resumes in earnest, it’s likely that hand sanitizers, face masks and thermometers will become standard at most major airports, said David Powell, medical adviser for the International Air Transport Association, a trade group. All three have shortcomings, but can also reassure passengers, he said.
The International Civil Aviation Organization, which sets global flying standards, wants to establish a “public health corridor concept.” Under such a plan, major airlines, airports, public authorities and other parties would adopt common protocols for screening, boarding, in-flight procedures, arrivals, customs and baggage.
“We cannot all just stop flying,” Ansa Jordaan, the group’s chief of aviation medicine, said during an April 15 webcast.
Emirates Airline said this week it was the first to conduct rapid Covid-19 blood tests, with results available in 10 minutes for passengers flying Wednesday from Dubai to Tunisia. It plans to extend the procedure to other flights, according to Chief Operating Officer Adel Al Redha.
Other carriers are attempting less invasive measures. Etihad Airways, another major airline in the United Arab Emirates, plans to deploy touchless self-service devices at its hub airport in Abu Dhabi to identify travelers with medical conditions, including the early stages of coronavirus.
In the U.S., American Airlines Group Inc. plans to continue spacing customers apart during boarding and flights, conducting extensive cleanings of aircraft and reducing food and beverage service to limit contact, CEO Doug Parker said in an April 15 video message.
“When you do fly, aircraft cleanliness and social distancing matter greatly,” he said.

The Store

In China, it’s become standard to have your temperature taken any time you want to go shopping. Visitors to the Wuhan International Plaza luxury mall are checked for a fever at the door, before they queue up to be served one at a time at Louis Vuitton.
Levi Strauss & Co. disinfects its Chinese stores three times a day and requires temperature checks for customers, who are expected to wear masks before entering the store. Fitting rooms and products that have been tried on are disinfected each time they’re used.
It’s unclear whether practices implemented in China will make their way to other parts of the world, though several companies said they’ll learn from their experience in Asia.

Drive-Thru Shopping

Another technique is to keep shoppers out of the store altogether. Dixons Carphone Plc, the electronics retailer, is considering plans for contact-free “drive-thru” style stores to limit the risk of coronavirus for staff and customers. Shoppers would park outside, call the store to select items to buy, use a contactless system to pay and then open their trunks so staff could deliver the products.
Salespeople at luxury retailers in China were already using social media to engage with customers before the outbreak, but they’ve stepped up the effort since, adding clients on WeChat and sending them information about the latest trends. Louis Vuitton tried showcasing its summer product line in a livestream show on March 26 featuring a social-media star, but was ridiculed for the quality of the video. Sometimes there’s no substitute for personal contact.

The Restaurant

Buffets and salad bars will be re-thought, and self-serve drink stations may be “a thing of the past,” said Taco John’s CEO Jim Creel, who added that other changes are afoot at the 387-store chain. Taco John’s popular salsa bar — around for the past 15 years — may be removed.
“We hope we don’t have to take them out — that we’ll be able to figure out a way to make them still work — but I’m afraid the fear factor our there will force us to go to a pre-packaged option.”
A test of self-ordering kiosks may also get pulled back. “It was a good idea three months ago, but not so good today,” Creel said.

Phone Pay

In China, restaurants and even bars have opened back up in Shanghai, with varying limits on seating arrangements – some allow six to a table, others only one. In Beijing, restaurants are doing temperature checks. In Wuhan, most places are still delivery-only.
“In the short run, as dining rooms open back up again, you’ll probably see many restaurants space their tables a little bit further apart,” said Jack Li, CEO of menu researcher Datassential. “You’ll see more restaurants try to adopt phone pay. So not having to hand your money or card to anyone. You’re certainly going to see more places continue to do things like contactless delivery.”
Starbucks Corp. is taking a store-by-store approach to resuming business activities in the U.S., with services limited to drive-thru, delivery and takeout via mobile orders and contactless pickup.
“As we experienced in China, this will be a journey,” CEO Kevin Johnson wrote in a memo to staff on Thursday.

The Menu

Chains are cutting back menus, focusing on products that sell best and are easy to make. Romano’s Macaroni Grill has pared down its menu to 70% of what it used to be, saying goodbye to pizzas and calzones recently. McDonald’s all-day breakfast menu is gone.
Fazoli’s Italian restaurant chain is trying to secure Purell sanitizing stations – four for each store — along with “millions” of alcohol-based wipes for re-opening the dining rooms of its 216 locations. The company is also re-thinking bathrooms and looking into touch-less soap dispensers. It’s an investment, but a worthwhile one, says CEO Carl Howard.
“I want to let the consumer know I’m doing everything I can to keep them as safe as possible,” Howard said in an interview.

The Arena

Large public gatherings aren’t top of mind yet in China, but Trump and the people who run the U.S.’s biggest sports leagues appear aligned in their thinking that live games, at least in some form, are a critical part of helping the country recover.
“The progression needs to be open outdoor sports first, golf, tennis, swimming so that we can start to test the waters — that I’m fine with,” said billionaire Mark Cuban, who owns the NBA’s Dallas Mavericks.
One obstacle may be local politicians. When UFC floated plans to host an event this weekend on tribal land in California without spectators, it was pressure from politicians, including Governor Gavin Newsom, that led to its cancellation. Los Angeles Mayor Eric Garcetti has reportedly discussed the possibility of prohibiting large gatherings like concerts and sporting events in the city for another year.

The Movies

That said, there’s billions on the line for sports leagues, sponsors and media networks if the games don’t resume soon. Anthony Fauci, the nation’s leading infectious-disease expert, has said that that the only way to do that this summer is to close venues to fans and keep all the players, coaches and referees isolated from society.
Cinema owners are also waiting to see when health officials give them clearance to open up. Cinemark Holdings Inc., the third-largest U.S. movie chain, has been in discussions with major film studios about when to release blockbusters again. The chain’s management thinks they could begin bringing back staff starting in late June, then build up a marketing campaign for a broader re-opening on July 1.
The experience won’t be like it was before coronavirus hit. The chain will either have to limit the available tickets for each showing, leaving about half its seats open. Or it may eliminate reserved seating, so customers can voluntarily spread themselves out when they arrive. Cleaning will have to be ramped up, and opening hours may be limited to accommodate the changes.
“How long that will take? We’re not completely certain,” said Mark Zoradi, Cinemark’s CEO, on a call with analysts and investors on Wednesday. “But we’re planning on anywhere from one to three months to light up that engine again and then to begin with higher profile, new product.”

The Casino

Las Vegas casino executives have discussed opening with as little as one-third of their rooms available, with limited entrances where guests’ temperatures could be checked. Casino employees would wear masks and gloves, and gamblers would sit at least a chair apart at blackjack tables.
The moves are similar to what is already occurring in Macau, the world’s largest gambling market, where casinos closed for 15 days in February and reopened under tight restrictions.
The companies are also discussing enhanced cleaning techniques, something unions have requested.

Fun Parks

The $19.3 billion U.S. theme park industry is also making plans, though no one knows when gates will reopen.
When they do, employees may be wearing masks and temperatures may be checked not only at the entrances but inside as well, said Dennis Speigel, a theme park consultant in Cincinnati. Operators may also institute virtual queues, where guests snag a place in line through an app and come to ride when it’s their turn.
“The theme park of the future is going to have to take a much different turn, from distancing to wanding to cleaning,” Speigel said. “I’ve never heard the fear in the voices that I’ve heard. Nobody knows what they’re going to be doing.”
Bloomberg News - With assistance from Thomas Buckley, Thomas Seal, Dana Hull, Natalie Wong, Julie Johnsson, Charlotte Ryan, Christoph Rauwald, Kyunghee Park, Gabrielle Coppola, Shiho Takezawa, Tian Ying, Chunying Zhang, Keith Naughton, Mary Schlangenstein, Justin Bachman, Layan Odeh, Jordyn Holman, Deirdre Hipwell, Robert Williams, Kim Bhasin, Jinshan Hong, Claire Che, Leslie Patton, Kelly Gilblom and Christopher Palmeri.

Yesterday I should have seen all the warning signs. I kept drifting out of it while doing research and eventually stopped entirely to scratch an itch to "finally watch Man of Steel" -a movie I've never before cared about and didn't care about as I watched it. For reference, my girlfriend and I don't even own a television. After about 15 minutes I realized I wasn't even watching the movie but just playing with my phone and more just listening to sound effects in the background. I had no idea what was going nor was I bothered to find out. Instead of realizing I was experiencing burnout and unregistering what I could and setting an ideal lineup for the rest, I instead decided that maybe it's for the best I haven't seen any of the modern Superman films and took a nap.
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None of this was typical behavior for me.
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I normally love researching sports data, in fact, I did it even before I ever played DFS. Fangraphs was my default landing page on my browser in college. I used to spend days on end projecting baseball outcomes just for fun. I'm the kind of guy who reads a biography on Napoleon, finds details lacking and then will spend 12 hours straight pouring through online archives of statistics compiled by battlefield surgeons during the Napoleonic Wars because the author didn't give me a satisfactory level of insight into how prevalent bayonets were in actual combat. See, I'm already getting off topic, the point is that I have basically no interest in films like Superman and love absorbing deep and nuanced data. I also never take naps. Something was clearly afoot but I failed to recognize it.
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Bayonet wounds compromised 2% of recorded wounds in Napoleonic warfare if you were wondering.
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What I should have noticed was days earlier I forgot to check in around lock for PGA to scour the site for overlay, bad players making h2hs, or generally weak fields as I normally do.
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I also ignored that recently I'd not been paying as much attention and doing things like forgetting to double check on guys who were probable.
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Tellingly, I also didn't know Boban was starting. I literally passed off all the Boban chatter as sarcastic and never bothered to consider people were being serious.
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And earlier that morning, I forgot to double check on my soccer lineups so had some guys on the bench on my team.
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All of this was ignored. Sure enough, still in this DFS malaise, I not only don't set a real dummy lineup but don't even bother to check in on it before lock. By the time I realize what's going on, some of the games had already started and sure enough, I had button mashed in the backup NJ goalie in my dummy lineup. I normally put in a strong dummy lineup because it helps introduce the upcoming slate to me before I start research in earnest.
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This phenomenon is called burnout. It costs me money every couple months when it appears. It likely does the same to you. You've probably often seen the gpp lineups that never got filled or when someone starts someone against you in h2h that was ruled out long before lock - that's almost always burnout you are witnessing.
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The key is catching it before it hurts you financially. This is easier said than done. Despite all the warning signs poking me right in the face, I just ignored a series symptoms as unrelated events. A few times I even asked myself if it was happening but convinced myself that wasn't the case. It wasn't until the financial consequences became meaningful that the gravity of the situation had set in and I was able to accept what was going on.
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Fortunately for me, the upcoming hockey and basketball slates are very weak so it's easy to fade. It'd be a lot more tempting to just continue playing through it if there weren't only 3 NBA games today. That's my first step in my process of getting out of burnout. I'm still going to play, but instead of having multiple lineups in each slate, I'll switch it up to a single lineup put in sparingly for a fraction of the amount I normally play. I've personally found it's best for me to stay involved, just not for stakes of any significance. I won't start playing with a normal amount again until I find myself naturally and eagerly wanting to research the upcoming slate.
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Burnout was always much easier to deal with during my poker days. In fact, it never was a major problem for me to the extent that it hurts my DFS. I think the reason for this would be that poker requires active involvement whereas DFS is more like a Ronco product with a set it and forget it. It allows you passively partake, something that enables you to keep going on when you really shouldn't. Playing shitty poker takes just as much effort as good poker, playing shitty DFS takes up no time at all whereas one could otherwise spend an entire day preparing for it.
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When I was playing online poker, it was a very simple matter, I'd realize I had no interest in what I was doing and just log out of each table once my big blind came around. I'd then try to spend a bit more time outdoors. I'd go for a walk or a hike and if that wasn't enough, the next day I'd pack up some things and go on a trip. However, with us all having 9-5 jobs, you can't just phone in to the office and say you need some time off to relax and confront your burnout :). So these days it's just a matter of staying involved by playing for like $1 and wait for the urge to research comes back. No road trips to Moab, Utah or days on the beach.
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Sooner or later I'd start feeling that itch again and things would be back to normal. When I was playing live it was another matter. Usually being in Macau, there wasn't really all that much for hiking or camping on a congested island. Furthermore, never being a permanent resident there, each day I was there I was paying for rent back home and a hotel room/airbnb over there - in essence, burnout simply ate into my ROI. I'd view time not spent at the tables as time that was wasted so I created a one day break with a test afterwards to determine whether I kept playing or packed up and went home.
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So when I began not feeling like myself at the tables from these constant high stakes sessions, I made a habit of hitting up the Clube Militar De Macau. This was a fascinating place, it used to be where the Portugese Military hung out during the colonial era and these days it's just an out of place building surrounded by the older casinos, an alley of Philipino tranny hookers and fake jewelry shops that pretend to sell you stuff but really just give you unofficial cash advances on your credit card. I always got a kick out of that, all the pomp and circumstance which used to encompass that building and the people who used to occupy it... always wondered what they'd think if they knew it's become a derelict just barely hanging onto survival with a very reasonably priced lunch buffet. Without fail, it's always empty.
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I'd sit down and order a Vinha D'Alhos along with a bottle of wine and just soak up the setting, think about my recent play and keep drinking until I thought about something else. Sometimes, I'd need to get a second or third bottle of wine. Then I'd go on a walk through the old city, see the free standing wall that remains of the old cathedral and then loop back around and hit up the evil empire of degeneracy that is the Cystal Palace Casino.
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Now Macau has many casinos, some were big in the past that are largely empty today, others are modern and luxurious ones that are crowded today. The Crystal Palace is neither of those. It's a tiny little place crammed into 2 rooms on the 3 floor of the Hotel Lisboa, not to be confused with the Grand Lisboa, which is across the street. While most of Macau is baccarat and high stakes (most places the min bet is over $50), the Crystal Palace fills a little niche of broke degenerates offering min bets for less than $10. This is where I'd happily take the amount I'd normally play in blinds in a single orbit and stretch it out over several hours of mindlessness. I'd start off with Blackjack and then once too inebriated to be counting accurately (like with burnout, probably never realized until well after it'd begun) I'd then switch it up and play baccarat as no amount of drunkeness can screw that up because there's no way to impact the outcome one bit. They will however let you touch, bend and play with the cards, which can actually be fun after a couple drinks.
Afterwards, I'd head back to the hotel and lay down in bed listening to my current audiobook - usually science fiction. I'd drink plenty of water, eat some healthy food and get very well rested and sleep for a very long time. The next morning I'd again hit up the Crystal Palace, but this time go straight to the poker room and get on the list. After an hour or two playing the low stakes poker they offer, I'd make a decision over whether I was still feeling it or rather thinking of blackjack and baccarat. If I was back in the mood for poker, then I'd head off to the Wynn or another casino with a poker room. If I wasn't, then I'd cash out, book tickets home and play more baccarat and blackjack until it was time to leave for my flight.
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That's really how I could tell whether or not I was still going through burnout. If I felt more attracted to much more mindless and instant gratification pit games than grinding away at the poker tables. For DFS, there is no real active involvement, so I don't have that indicator. It's much more subtle. It's a lot harder to detect when burnout is occuring, and it's much more difficult to confront. Since poker is active, I just had to do something else and wait for my desire to return. But for DFS, there's always that "oh I should set some lineups" mentality that's basically automatic process for most people. For many of us, a day without setting lineups is like a day without lunch, it may happen, but it feels abnormal and while one can sit down and play poker when not into it, DFS is orders of magnitude easier to passively do and that's the danger, that you could be burning ROI before realizing you are burning.
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So whenever you start feeling different, be it getting bored while doing research, wanting to play some baccarat or oddly have a desire to watch Man of Steel, try to pay attention to it and reconsider whether or not you should be playing DFS for more than a token amount that day. It's easier said than done, but recognizing burnout and taking proactive steps to limit the damage are essential for any sustained DFS grind in which we all partake.
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I still have yet to find a new way to bring my mind back into the game, which is the primary reason I'm writing about it here. I'm hoping this can help. Most likely though, I'll just wait it out and sometime soon be thinking hard about researching Harden's game time status again, and then I'll know it's safe to play again.

Working at a casino was not exactly #lifegoals.
But it was better, I reflected, as I glanced down at my scratchy pink poodle skirt and ankle-grinding roller skates, than being a waitress at a Fifties theme restaurant.
Anything is better than working at a theme restaurant. Believe me. If you hear ‘Fifties restaurant’ and start dreaming of Uma Thurman and John Travolta dancing with wild abandon, stop it. Tarantino lied to you. It’s just screaming children and drunk tourists, all the way down.
Which was why, when my Friday morning shift in that hell finally ended, I shrugged back into street clothes and left for my interview at the Grand Imperial Casino with a spring in my step and a smile on my face. I’d hoped that by my twenty-fourth year of life, I’d be interviewing for something a bit more ambitious than blackjack dealer at the newest addition to the Las Vegas strip, but at this point I’d take what I got.
The bus ride downtown was boring, so I’ll break here to introduce myself: my name is Mika. Well, technically, my name is Miguelita Hortensia Maria Francisca de Toledo Rosario Vasquez. But that’s too long even by Mexican standards, so go ahead and call me Mika Rosario, because that’s going to save us both a bunch of time.
Yeah, you think YOU hate going to the DMV.
Anyway, today was going to be my day. I’d traded shifts with one of the other girls who owed me a favor and put up with the desperately sad crowd that wanted to eat breakfast surrounded by bored actors dressed up like extras from Grease, because this afternoon was important. This afternoon was my ticket out of the world of waitressing, even if that ticket only took me a few blocks down the road. No more poodle skirts, no more roller skates, no more children competing to see who can snort a milkshake through their nose, no more teenage boys leering at my cleavage until their eyes fell out.
I mean, I was applying to work at a casino, so I was pretty much just trading those teenage stares in for a whole new set, courtesy of a horde of middle-aged middle-managers in from the Midwest for a convention on midsize sedans, but at least it was a change. My boobs were looking forward to the variety.
So, there I was, sitting in a massive ballroom at the Grand Imperial with about four hundred other people, waiting for my name to be called. It was a nice ballroom, if nothing else, with real white linens on the tables and carpet that didn’t look like they stole the design from a Dixie cup in 1997. It ought to be nice, though, since the newspapers claimed that this place had cost over a billion dollars just to build, never mind the cost of buying out land on the Strip.
All the more reason to get my foot in the door here. If this Robbie Mo guy that came in from Macau to set up the Grand Imperial had that kind of money to throw around, then there had to be a way for me to work my way up through the ranks to where I’d get some real cash.
And no more roller skates.
“Me-gall-nita… Rose-mario?”
The call came at last and I sprang up, smiling as broadly as I knew how and ignoring the way the guy with the list butchered my name. They could call me Mud, for all I cared, so long as they got me away from Big Donny’s Roller-Diner.
The first few rounds of the mass interview were easy, to be honest. Out of all those hundreds of people massed in the ballroom, the Grand Imperial people eliminated three hundred with a simple test as to whether or not they even knew how to play blackjack, let alone deal professionally. Most of them, apparently, couldn’t even count to twenty-one.
I breezed through that round, and the two that came after it. I’d been slinging blackjack since I was eight, when my dad first set me down and made me help him practice counting cards. Carlos Rosario was a ‘professional’ gambler. Professional, in the sense that it was the only plan he ever had to make money and support his family, and ‘professional’ in the sense that he lost more than anybody I’ve ever seen, no matter how he tried to cheat.
Anyway, dealing was easy. I threw in a few flippy bits, flicking aces from one knuckle to the other before returning them to the shuffle, and dancing the spread back and forth before snapping cards out to my nonexistent players. It was simple stuff that any idiot could learn on YouTube, but the interviewers ate it up, whispering to each other like sixth-grade girls.
It was round four when everything got weird.
My first clue that I’d merged onto the highway to the crazy zone was when a man in a black suit asked me to follow him. He was tall and blond, super hot in a ‘my sense of humor was surgically replaced with a third fist’ kind of way, and he escorted me into an elevator made of mirrors without ever saying more than three words at a time. All the previous rounds of the interview had been held in partitioned temporary rooms on one side of that huge ballroom, but apparently those of us who made it to the final round got to see a nicer bit of the Grand Imperial.
That was what I thought on the elevator ride, anyway. I had no idea exactly how nice the bit I’d be seeing was until I stepped off on the 50th floor and felt my jaw drop so far that it should’ve hit the floor.
Gold. Enough gold to make the Pope blush, enough gold to buy out the king of Spain, enough gold to...I don’t even know. There was nothing I could think of buying, nothing that I could even IMAGINE, that required that much money.
It was a lot of freaking gold.
Hot Security Guy frog-marched me through Versailles 2.0 like we were walking down a blank concrete hallway instead of something out of Liberace’s nightmares, before plopping me down opposite the final interviewer.
He was Asian, probably Chinese or Japanese extraction, middle-aged and friendly-looking, like his face naturally wanted to smile. Bit of gray at his temples, bit of extra padding at the belly, but it all seemed to suit him, like he’d been destined to be that way since he was born. Somebody’s kindly grandpa, except he wasn’t old enough yet.
He didn’t say much as I ran through my dealing routine, which didn’t exactly make me happy. A bead of sweat ran down the back of my neck the moment I picked up the deck set on the desk between us, a bead that turned into a river, that turned into Niagara Falls by the time I was done. I pulled out a few extra tricks at the end, flashy little flips that I wouldn’t usually dare try with anybody watching, even palmed a joker into the deck and spun it out face-up, but it was like trying to get blood from a stone. Friendly Grandpa’s smile never so much as twitched, for good or bad.
Finally, I couldn’t take it.
“Look, that’s what I’ve got,” I vented, cascading the deck back together and slapping it down on the desk. “If you’re looking for more...frankly, I don’t know who the hell you’re looking for. Four rounds of interviews, for a job dealing blackjack? That’s just stupid.”
Uh oh.
There it went, then. My chance to bust out of the land of pink poodle skirts and greaser jackets. Great job, Mika; all you had to do was keep your mouth shut and flip the cards, but you had to let your temper get the best of you.
Then the interviewer finally spoke.
“Do you know who I am, Miss Rosario?”
I gulped.
“My new boss?” I suggested lamely, mustering up my best plucky smile.
“My name is Mo Ka-Fai,” he informed me, as I felt my blood turn to ice. “Most people around here call me Robbie.”
Robbie...Mo...
Robbie Mo.
ROBBIE FREAKING MO.
AKA the guy who owned the casino I was sitting in, plus half of the Mirage and who knew how many more in Macau. The news hadn’t stopped talking about how stupid rich he was since they first broke ground on the Grand Imperial.
“Oh,” I squeaked. So I hadn’t just mouthed off at my interviewer and tanked my chances of getting the dealer job, I’d insulted a man who could literally blackball me from the entire city of Las Vegas if he felt like it.
That was bad.
“Sorry.”
“I didn’t tell you that to spook you, Miss Rosario,” Mo announced, a sentiment that did nothing to unfreeze my spine or untwist my stomach. “That wasn’t the point. The point was to let you know that you are dealing with the person who makes decisions. A serious person. Somebody who is not in the business of making jokes or playing pranks. Is that clear to you?”
I nodded like a bobblehead doll. He wasn’t telling me to leave, at least. That had to mean I was still in the running for the job...right?
“Good,” he continued. “Jason, bring in the kittens.”
He gestured over my shoulder towards Hot Security Guy, as I felt my brow knit in confusion. Had he just said...kittens?
What?
Lo and behold, the kittens were...actual cats. HSG disappeared behind a side door, only to reappear a moment later with a cardboard box full of mewing little fluffballs in at least a dozen colors, two or three tiny heads peeking above the lip to see what was happening. The box was deposited at my feet, whereupon two dozen curious eyes blinked up at me.
“Um,” I managed, my eyebrows raised so far I felt like they were going to get lost in my hair. “What?”
“Close your eyes and pick a kitten, please,” Mo requested.
I just stared at him.
“I am aware that it sounds absurd, Miss Rosario. But this will all make sense in a moment, if things are as I suspect.”
I stared at him for another long moment, then shrugged. I liked cats just fine, and he still seemed to be considering me for the job, so...why not?
Eyes closed tight, I leaned down and worked my hands into the pile of kittens. A few nips and playful scratches later, I managed to snag one of the fluffy little things and lift it up away from its siblings.
I opened my eyes to see a pure black fuzzball sitting in my palms, staring at me with eyes as gold as the extravagant walls. He blinked a few times, looking around to see where the rest of his family had gone, then curled up with his tail over his eyes.
Mo breathed in sharply, and whispered something in a language I didn’t know, eyes widening.
“Black,” murmured Hot Security Guy. “It’s black.”
“Yeah, I guess so,” I replied, exploring new depths of confusion. “Here, you want to hold him?”
HSG backed away like I’d offered to shoot him in the kneecap.
“N-no!” he yelped, then cleared his throat. “I mean, no thank you, Miss Rosario. Please continue the interview.”
“The straws,” hissed Mo, as I turned back to him. “Bring the straws!”
Jumping like he was scalded, HSG disappeared back into the side room and came back with a large, blue porcelain vase bristling with...were those drinking straws?
They were. Long red plastic straws, like the ones that you got at the movie theater Slushee machine, with a little spoon on the end so you could scoop up the ice bits. There were tons of them packed into the vase, so tight they barely even rustled as Hot Security Guy placed it next to the kittens.
“There are one thousand straws in that vase,” Mo told me, as if that weren’t an utterly bizarre thing to say. “Each one has a number printed on the end, one to one thousand. Do you understand?”
I nodded again, scratching the black kitten’s head absently. I was this far into what was comfortably the strangest job interview of my entire life, no point arguing over a vase full of straws.
“Good. Choose one, and read me the number, please.”
Dutifully, I shifted my new fuzzy friend into my left hand while I reached down with my right and wormed a nail into the forest of straws. It had to be some kind of eccentric rich guy thing, testing people with kittens and straws before he hired them, I decided.
“Thirteen,” I recited, reading off the tiny black number punched into the end of my straw.
Hot Security Guy literally backpedalled away from me, while Mo looked like he’d seen a ghost.
“Thirteen?” he breathed. “Are you certain? Out of one thousand straws, you picked thirteen?”
“Yep,” I confirmed, laying the straw on the table for him. “One-three. That makes thirteen to me.”
The kitten in my hand started to stretch and mew, pawing for the top of the desk and obviously yearning to explore. I lifted him up and let him clamber out of my palm, since Mo seemed more interested in staring at the little number on the straw than actually interviewing me.
The one percent is freaking weird.
“Right, Miss Rosario,” Mo finally breathed, shaking himself away from inspecting the straw and seeming to collect himself. “Right. Yes. Thank you for bearing with us. I have one more test for you.”
This time, instead of sending Hot Security Guy to fetch, he reached into the drawer of his desk and produced an finely carved set of ivory dice in a plush black velvet box.
“Roll them, please.”
I didn’t move.
“I’d rather not,” I hedged. “I deal cards. I don’t gamble.”
That was my rule. Ever since I was eleven, ever since I’d watched my father walk out of the house with all the money we’d saved for my mom’s chemo and come back with empty hands, that had been the rule.
I don’t gamble. Ever.
“I am not asking you to gamble, Miss Rosario,” Mo countered. “There is no money on the table. Just the dice. Roll them, please.”
My jaw locked up and my fingernails bit into my palm, but I forced myself to reach for the dice. There was no way I was going to avoid ever touching a set, if I intended to work in a casino. And Mo was technically right; I wasn’t betting on anything and there was no money at stake, so it wouldn’t be gambling.
Just a roll of the dice.
Breath caught in my throat, I picked up the dice, shook them once, and then dropped them like a poisonous snake.
A brief clatter, and then they came to rest, one pip glinting from each face.
One and one.
Snake eyes.
“Two,” breathed HSG. “She rolled a two. She actually rolled a-!”
“Quiet, Jason,” Mo snapped. “Again, if you please, Miss Rosario.”
He collected the dice and passed them back across the desk to me. The corner of my lip twisted in distaste, but I nevertheless accepted them, shook, and cast.
Two pips stared back at me. Snake eyes, just like before.
“Again.”
Take, shake, roll.
Two pips. Snake eyes.
“Okay, what the hell is going on?” I demanded. “First you make me go bobbing for kittens and pick out a Slushee straw, and now you’re making me roll a loaded pair of dice? Does this have anything to do with me dealing blackjack?”
“The dice are not loaded,” Mo stated, grandfatherly smile all but gone, now. “Inspect them yourself. And then roll, again.”
I retrieved the dice and rolled them through my fingers, weighing them against each other, and then froze. An electric tingle ran up my spine and down to my fingers, as I realized that Mo was on the level. I knew what trick dice felt like in my hand; my dad had made me test out the sets he carved in our garage.
These were legit.
Which meant…
I rolled the dice, flinging them hard against the table. One spun like a top, fluttering about before finally tipping over with one pip to the sky. The other skated across the desk, nearly colliding with the adventuring kitten, and flew off onto the floor.
Where it landed with one pip showing.
Snake eyes.
“Again.”
Beginning to feel extremely freaked out, I did as Mo asked, taking a new pair of dice from him and casting them across the desk.
Two pips. Snake eyes.
“Again.”
My hand shook all on its own this time, barely steady enough to hold both dice together. They toppled away from me, less a cast, and more a drop.
It didn’t matter. Twp pips glinted in the light, reflecting the golden ornamentation.
Snake eyes.
“Again.”
Again, and again, and again. Over and over, Mo made me roll the dice, and every time the result was the same: two pips. Twenty times in a row, I rolled snake eyes.
Which was, mathematically speaking, almost impossible.
“What the hell is going on?” I asked again, but this time I really, truly meant it. My voice was barely a squeak, choked by an iron bar lodged in my throat. “What does this mean?”
“It means, Miss Rosario, that you are the unluckiest person alive.”
I blinked. Even in the grip of an utter and complete confusion, I had enough of my mother’s pride left in me to be insulted.
“Excuse me?”
“Oh, I mean that very literally,” Mo said, standing up from his desk and sharply correcting his suit jacket. “You, Miguelita Hortensia Maria Francisca de Toledo Rosario Vasquez, are the most unlucky human being on the planet. And that makes you extremely dangerous.”
“Dangerous?” I spluttered. “What do you mean, dangerous? How am I-?”
“We do not have time for me to answer that question,” Mo interrupted, gesturing for her to stand. “Suffice it to say that there are those of us who play probability and odds like a musician plays his instrument. And we’ve been looking for you, Miss Rosario. Looking for you for quite some time.”
I opened my mouth to demand more than that, or maybe to just sputter in wild confusion, but Mo steamrolled over me.
“Jason, call ahead to the helipad and tell them to spin up the chopper,” he ordered tersely, glancing to Hot Security Guy. “I want to be wheels up in fifteen minutes. We need to go, now.”
“Go?!” I snapped, finally untangling my tongue. “Go where?”
“To meet with Lady Luck.”

Casino Stocks (note, I researched these about a couple of weeks ago) Casinos are a dangerous business to get into. At first, you may be interested in investing into Casino stocks since many people go to casinos. When I was growing up, I went to Grand Casino in Hinckley, MN and Black Bear Casino in Carlton, MN with my parents. The sounds of playing Hot Shots Progressive, betting $5 on Blackjack, and coming out with $100 more than I did coming in were part of an entertaining evenings.
Investing into Casinos, however, are different. Most casinos have lots of debt - more than what the company is earning. Some casinos lose money because they cannot convert revenue into profit. The debt yield of a casino is often higher than Government bonds.
In order to compare casino debt yields to Government yields, let us use the allegory of the condom. Using a condom is akin to investing into Government bonds. It is highly unlikely to break (the condom), and it is highly unlikely that the country (America) will collapse - even with Donald Trump as President. The yield may not be as high as company yields, but, is still profitable
Now imagine if one does not use a condom. It is possible that one might not get pregnant. However, the odds favor pregnancy. Casino yields are just like that. It is possible that one may profit a lot from casino yields - which offers higher yields than Government yields - however, the risk of insolvency due to huge debt is not worth non using a condom.
Junk bonds, or high yield bonds, are bonds that are riskier than normal bonds because there is a risk of insolvency. Casinos frequently are junk bonds.
Today, I will show you three examples of companies that specialize in Casinos and specialize in near insolvency.

MGM Resorts International (MGM) is a well known casino in Las Vegas. The question is, is the company financially solvent? Let us find out. MGM has $10.77 billion in revenue. MGM also has $2.10 billion in net income. The equity of MGM is $11.65 billion. This is where the good part ends. MGM has $12.92 billion in debt, meaning that there is more debt than what the company is worth. The company’s bond is so disastrous, that the company’s debt yield is 7.75%, maturing in 3/15/2022. Wynn Resorts (WYNN) is owned by elderly Steve Wynn. The company has a casino in Las Vegas, and a casino in Macau. The goal of Wynn is to profit from international gamblers while profiting from domestic ones as well. The company has $6.31 billion in revenue. The company, last year, made a profit of $747.18 million. WYNN also has $1.08 billion in equity. That is where the good news ends. WYNN has $9.81 billion in debt. It has more debt than revenue, meaning that the company makes less than its’ debt. The company’s long-term-debt-to-equity is 4.82. To bond holders, the bond is 5.5%, maturing in 2020. 

Investing to this stock is risky. The company needs to spend over a decade’s worth of net income in order to pay off their debt. This is impossible, since the owner, Steve Wynn, is not only elderly, but, has sexual assault allegations.

Empire Resorts (NYNY) is the final example of Casino companies who cannot handle their weight. NYNY reported $157.80 million in revenue. The owner of the state's largest new casino -- built to help boost the Catskills economy -- lost $37.2 million in the second quarter alone, $33.72 million in the third quarter. 

Funny, isn’t it? A casino company, who is supposed to make money, is losing money.

Empire Resorts, which owns the big new Resorts World Catskills casino and the older and smaller nearby Monticello Raceway, reported the losses in a quarterly filing to the U.S. Securities & Exchange Commission for the period ending June 30th and September 30th. The filing also showed the company with $462 million in long-term debts as of June 30. Now, you could argue that the company could simply pay off the debts with cash, right? Wrong. The company only has $18.39 million in cash. 

The company’s equity is $184.87 million in equity. In other words, the company is more in debt that what it is worth. Furthermore, the company has no dividend, meaning that the company has no money to borrow for their extraordinarily high debt. NYNY’s long-term-debt-to-equity is 2.91.
Conclusion

In conclusion, even the best Casino companies are in danger of insolvency due to large debt, low net income, and low equity. 

There is a City of Dreams in Macau and ever since it was created, this gambling hub kept growing and now attracts a record number of people every year. Most of the games played here are regular casino games such as roulette, baccarat, video poker, blackjack and of course, slots. Poker operators were equally interested in establishing a more permanent position here and PokerStars makes no exception. The company operates almost exclusively online, but more recently they decided to get some boots on the ground and get involved in other ways too. As a result, they run occasional tournaments in Macau and City of Dreams was naturally chosen as the venue to host these events. 2013 was the first year that Macau revenue exceeded the money made in Las Vegas and there are no reasons to expect anything to change in the upcoming years. This is why prominent entertainment companies have decided to invest massively in existing venues, while opening new ones in different places. Asia remains the continent of choice and the best proof is that City of Dreams Manila is poised to grow a lot in the upcoming months. Melco Crown Entertainment is one of the investors willing to spend a lot of money here and if their plan comes to fruition, the new attraction will surpass everything existing in the capital city of the Philippines. In order to maximize their chances to succeed, the investors shook hands with DreamWorks Animation SKG and the project goes by the name of DreamPlay. Obviously, the location of this venue suggests that gambling remains their top priority and this is the source of revenue that is expected to help these guys enjoy some nice return on investment. On the other hand, the project has very ambitious goals and plans on providing educational and entertainment on par with Disneyland. The partnership between Melco Crown Philippines and DreamWorks is expected to produce results as early as late 2014. Both parties involved are highly optimistic about the success of DreamPlay and hope to tap into the immense potential of the Philippines market. For the time being, there are no plans for online poker companies such as PokerStars to become more involved in City of Dreams Manila. The fact that they were very successful in running the tournaments in Macau makes it less far-fetched to attempt to host a similar event in Manila. With DreamWorks working together with Melco Crown on this joint venture, it is only fair to assume that City of Dreams Manila will gain even more popularity.
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William Hill Casino runs special promotions this January, some of them aimed at fans of table games, others meeting video poker aficionados halfway. Having said this, slot machines remain the most popular ones over the Internet, so it comes as no surprise that some of the best campaigns focus on this genre. Those who are adamant to stick to table games and regard blackjack at the most profitable variants, have one final chance to take advantage of a special bonus. The Suited 777 Bonus campaign has started a couple of weeks ago, but will conclude in a matter of days so this is literally the last opportunity. You don't need to do anything out of the ordinary, just play the selected blackjack games and hope that you are dealt a hand of three sevens of the same suit. It is not something that players can control, so you have no choice but to rely on wishful thinking and patiently wait for luck to come your way. If you happen to unlock the winning combination, you will receive a bonus of up to €1000, representing the initial stake enhanced 20 times. Highrollers will end up winning a larger amount if they place a significant bet, but even beginners will receive a hefty paycheck. If you find the terms and conditions of this promotion exciting, you should know that not all the blackjack tables qualify. Vegas Live Blackjack table, Genie Blackjack and Macau Blackjack tables are luckily on this list, so if you enjoy spending time here, you won't have to relocate. The odds of hitting the combination of 7s are obviously stacked against the player, but the good news is that you don't take additional chances by participating in this promotion. The outcome of individual rounds is irrelevant and it doesn't influence the chances of actually scooping a bonus worth 20 times the bet. Furthermore, even if the dealer makes of blackjack and you are hand of sevens and up losing, you still get the money. Players who win the hand will also keep the profits they make, so they hit two birds with one stone. Setting blackjack players are surely familiar with special game mechanics, such as the one allowing them to split cards. They should keep in mind that once they perform this action, there are no longer eligible for the bonus, assuming they get the needed cards. At the same time, if they choose to double down, there are still eligible for the bonus, but they won't receive twice as much. This action will simply have repercussions on the outcome of the game, but the bonus will stay the same 20 times the stakes. The ones who claim of bonus of any value will have to collect the amount within 48 hours after it is awarded to them. It needs to be played through before cashing out and blackjack fans are urged not to open multiple accounts in an attempt to collect more bonuses.
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5 of us will be in Macau in the last week of October and need some guidance on a few things -

• are there any sports bars televising the racing from Australia on a Saturday?
• we are not high rollers for Macau. Anywhere we can get drinks comped for gambling about 60k HK between 5?
• best lower level casino. We play mostly blackjack and roulette.

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Questions	Answers
So if he was making more than 500k it would be okay in your book? That's pretty messed up.	Seems like I'd be even more of a piece of shit if I was that successful.
Are you involved much with the general goings on of the casino? If so, what goes through your head when you see huge amounts of money being gambled away by someone who doesnt know when to walk away?	Yes, I'm an executive so I'm in touch with most everything that goes on. Most of the time when I see something like that, I just say "good for us" and try not to think about whether or not the person can afford it or not.
How much do you make a year? Unless you are making like $500,000+, then you are a piece of shit. you are destroying thousands of people's lives so that you can make a living and afford your bmw and other status symbols.	I don't make $500K a year so I guess that makes me a piece of shit.
What is the worst most tasteless thing you or the casino in general did to make money?	I, obviously, like to think I'm uber classy. But in general I think paycheck cashing promotions are pretty tasteless. E.g., Cash your paycheck and get 5% of the total value in free slot play.
Can you ELi5? Sorry, to me that just sounds like you hand over your $1000 you earned, and get back $50? Which seems wrong...? Or do you get an extra $50? Hmmm... Thoroughly confused myself.	Let's say your check is $1,000. The casino will cash your check and then also give you $50 in promotional credits to be used on the slot machines. The idea is that since we've given you some "free" money to begin playing the machines you will also dip into the $1,000 cash that we also handed you.
Are there any clauses that prevent you from just spending the $50 in free bets and cashing out the $1k without actually playing with it?	No, you get the $1K in cash and the $50 can only be used in the slot machine. I've done this once when I started my new job and my direct deposit wasn't set up yet so they issued me a live check.
How many people just walk directly out of the casino after cashing the check with their 5% bonus?	I don't know, I've never run this promotion but generally speaking when we give away promotional credits, the "walk rate" is in the 25% range.
How often do you go to the strip clubs in vegas? If you go how much do you spend? Do you get treated better if they know what your job is?	I really don't like them so not often unless someone is in town that wants to go. I don't have a moral objection, just think it's a waste. "Hey do you like to eat steak? Give me $20 to smell this delicious steak! No, you can't try it!!!".
	So that having been said, I might spend $20 to give to the girls on the stage and maybe a lap dance.
	No, I don't get treated better because of my title really. They usually just care about how much money you spend and that's it.
What are some sneaky strategies that you use to get people to spend more money? I don't mean obvious things like having ATMs...but things related specifically to gambling..	Ummm... Off the top of my head I think the sneakiest thing is probably side bets on table games (e.g., play an extra $5 and if your two cards are a pair then you win $25) because the odds are terrible or things like advertising low table game limits but modifying the rules (e.g., blackjack pays 6:5 vs 3:2) to increase the house advantage.
Some casino customers are super cheap and only play $1 Blackjack. Others are whales and the casino spends a lot of money to attract them, but they are rare. Somewhere in between, I imagine, there are customers who spend a significant amount and exist in numbers to make most of the casino's profits.	First, we quantify most everything by "theoretical worth". That is, how much we can expect to win from you based on the house advantage of the game you play and how long you play. The general formula is decisions per hour X house advantage X hours played X average bet. So, $25/hand at blackjack X 1.5% house advantage X 2 hours played X 60 decisions per hour = $45 in theoretical worth.
Is that true? How much does a "bread and butter" customer gamble in a day?	Second, It really depends on the particular property. The number is a lot higher for Wynn then it would be at Joker's Wild (a really, really dumpy casino on the outskirts of Vegas). That having been said, most places will be very happy to have you if you are in the $150-300 a day in theoretical worth range.
That sounds pretty affordable. Assuming a 30% comp return I guess that comes out to $50-90 in comps a day.	30% includes the stuff we send you in the mail generally too so at the $300 range you could expect a room and a meal a day.
What kind of awful rules are you using to have a 1.5% house advantage, or is that number based on the average player being really terrible? How much in comps would I actually generate for two hours of $25 a hand Blackjack?	I just threw the 1.5 number out there. We also factor in skill into house advantage so as to be more favorable to the player, comp wise. comp wise we'd probably give you 15% of the $45, or $6.75. That's just in what we call discretionary comps that the pit supervisor or host can give you. Then you could expect another 30% in the mail via free bets, hotel, food, etc.
I guess you need to register with the casino loyalty club so you know what we are spending.	Correct.
I currently reside in Arizona, where you can't swing a dead cat without hitting an Indian reservation and - as a result - a casino.	Well I've worked all over the country and, yes, of course we always keep an eye out on new competition that would impact our existing customer base, especially as the business has seen much more legalization in new jurisdictions in the past 20 years.
The casino/resorts are getting increasingly sophisticated. Better facilities, better entertainment, and better marketing.	For Vegas, I think most strip properties have dealt with this by investing in properties in regional markets so as to send their customers to their Vegas properties so it is pretty accretive. Someone from Harrah's Ak-Chin in the Phoenix area gets offers from Harrah's Las Vegas quite often.
Is this something the Vegas casinos consider a rising threat, welcome competition, or something else? How do you - as a marketing guy - react to the fact that a trip to a casino no longer necessarily means a trip to Nevada or New Jersey?	The bigger problem really is for the markets where they were a monopoly for some time and really rested on their laurels. Reno and Atlantic City come to mind. Those markets are dying fast and there really isn't much upside. In Atlantic City, for example, you have casinos buying competitors just to close them so as to reduce the inventory.
What really happens when somebody wins on a slot machine? Like, what is the behind the scenes stuff that we don't see? Are they checking out the cameras to make sure it was that specific person before they payout? What if you switch seats? What if an underage gambler wins?... What if they switch seats with an of-age gambler?? Honestly, I've never done that, but I've always wondered the underage stuff because I've never ever got carded on slots! I've won hand-pays before (nothing really exciting) and they always hit me with the tax form. What do you guys do with the tax form? Does it get sent out from you guys or does it remain my responsibility from thereon?	I worked as a slot analyst (analyzing machine performance) years ago and never on the floor so I don't know/remember the exact steps. Essentially, though, it's verifying that the machine is functioning properly and recording the details of the jackpot for audit/regulators. If it is a taxable jackpot ( >= $1,200) then we are required to fill out the IRS W2G form to report it to them for tax purposes so at that point we have to get your ID, etc. to facilitate that. Then of course, there is the matter of actually paying you the money, verifying that it is the correct amount, etc. The tax form does get sent to the IRS. You can request the taxes not be taken out of your jackpot as you are only taxed on the net win at the end of the year.
How did you get involved in the casino bussiness?	1/2.) Just needed a job and applied to a very entry level job and worked my way up.
Did you set out to work at one or did it come about another way?	3.) It can be fun and exciting.
What do you enjoy most about your job? Least?	4.) There's a lot of pressure to make money/meet your budget so all of the bullshit that goes along with that. Dealing with politics, having to adjust staffing, etc. And I don't like that at my level the usual tenure is 2-3 years so you move around a lot. I'd like to be more settled, especially in a place I'd really want to live for a long time and I don't feel like I have much control of that in this business.
1) When you talk about being moved around a lot, is that relating to being moved around in what you do at a particular casino? or more like which casino your working at? 2) Do you feel that your skills at this current job gives you fallback options should your tenure run out? ( Such as in other service based industries?)	1.) I mean there is only one of me at every casino so if something happens whether I don't like where I work or what something different (e.g., more money) or they don't like me (shocking, it happens!) then the likelihood that I have to move is high, especially if I'm in a city that only has a handful of casinos. 2.) I obviously feel like my skills could take me anywhere! But in reality, it has been tough to change industries when I've tried. Usually places like hotels don't pay as much as casinos and look for more sales-related skills and restaurants don't really have marketing people except at the corporate office whereas my skills are more analytics-oriented. And both usually pay less than casinos.
time I went to Vegas (around 30 years ago) it still had that "mob" vibe. When I got married there in the 90s (I joke now that I gambled on marriage in Vegas and lost half my stuff) it was much more "corporate" and "family friendly." The "What Happens in Vegas" campaign seemed to try and change that perception. Do you think there's value in returning Vegas to a more "wise guy" kind of feel...playing up the classic vibe, or is it just a big collection of theme parks with gambling?	The problem with returning to that type of vibe is that it's difficult/impossible given how big the casinos are. Sure it was easy for Benny Binion to control everything and not be "corporate" when the old Horseshoe was literally 1/10th the size of MGM Grand.
What was UNLV like? Did you live in the dorms? It seems like a strange school where everyone commutes and there's no college life around the campus. What are the pros and cons of going there?	I went there for grad school so was older and had a wife and a house. It is definitely a commuter school so there's not a lot of school spirit. I went to undergrad a school with a huge, huge, huge, football program so it was a bit of a change for me. I also didn't find the students to be terribly bright (with exceptions, of course). On the upside, a lot of people like living in Vegas and the Hotel Administration College (where I went) has very, very good brand recognition.
Do you find people have lots of misconceptions about the casino industry?	That the games are rigged and that we love giving away a lot for nothing/little in return are probably the two biggest.
So what's up with prostitutes and the casinos? I understand that prostitution is illegal in Vegas, but that they're still there. Is it like the movies, where they're just hanging out in the casino bars waiting to be picked up?	Yes, they hang out at the bars and then there are services you can call and have them sent to your room. If it's overt, casino security will clear them out of the bar area but the vice cops generally focus on human trafficking kind of stuff.
As an insider, what do you think the job prospects are in the industry for someone with a similar education background, but no casino experience?	1.) The industry relies heavily on industry experience so job prospects are good if you're willing to start in a low position and work you're way up. If you go to UNLV and get the degree I got and expect for some casino to make you a Director of VP with no experience then you're going to be very disappointed.
Is that just bizarre luck?	2.) Bizarre luck.
What does the industry think about states with Indian reservations that prohibit casinos like Texas?	3.) Definitely potential opportunity. I've read about that small tribe in Texas. It'll happen eventually in Texas. The people in Louisiana will not be happy, though.
Is it viewed as a potential opportunity for growth with a small tribe, more competition, or a wedge to open the state to gambling?	4.) No problem!
For every average person out there, would you suggest not playing? I mean, in the sense that, it's just not a viable option?	Viable for what? Making consistent money? Then definitely not. If you are entertained by thrill of gambling and have the discretionary funds to do it, then by all means.
Aw okay! cool. Any idea why people do it? Is it just a thrill? Would being a "whale", make more of a difference?	For the people that do it for entertainment, it's the thrill of anticipation.
Was it hard getting a job with such a detailed degree?	My undergrad degree is pretty bland, political science, so it wasn't hard at first. I did my grad degree in casino management because I was living in Vegas, wanted to get an MBA, didn't want to take 2 years off from work to get a full-time degree, didn't have the support of my job to get an executive MBA, and didn't like UNLV's MBA program.
EDIT: Thanks for answering my first AMA question! Really good answer too!	NP! Keep asking away!
What's your favorite aspect of your job? And do you like to gamble yourself?	1.) It can be exciting. Picking new acts to play in your showroom seems more exciting to me than selling propane. 2.) Yes...
What is the best way for tourist to get the best bang for buck in your casino for entertainment, food, gambling etc to have a good time and not go broke?	I'm currently working at a Vegas strip property.
If you can answer in terms of Vegas, that would be great also.	Unless you have something more specific in mind, the first place I'd direct you to is the Las Vegas Advisor Top 10 Deals List.
With legal online poker gaining momentum which might mean eventual legal online gambling for other house games online; are the casinos doing what they can to kill this before it starts or your thoughts on this?	Las Vegas Sands / Venetian is actively trying to kill it (which I don't really understand) but everyone just sees it as a means to make more money so are ready to pounce when it's legal.
I don't know if you're still answering questions, but what are the qualifications for being, say, a Texas Hold'em Dealer in Vegas, specifically your casino, and are the dealers specific to just one game? I.e. omaha, hold 'em, pai gow, stud... Also, without being too specific, what is the average annual income for said occupation? Are the dealers payed solely by tips/do they get to keep all tips?	1.) Generally there are poker dealers and table games (e.g., blackjack) dealers. Few do both. Among the table games dealers, most know multiple games as the more you know the more hirable you are. In terms of the qualifications it's just that you've gone to some sort of dealer school (there are commercial ones and some casinos do it in-house), experience, and a live audition. 2.) Really depends on the market and the casino. At the high end like Wynn or Venetian they will do close to $100K/year but at an entry-level place it could be more like $25K/year. It's base salary plus pooled tips (aka tokes).
	3.) You've never thought of dealing the WSOP? They need as many dealers as they can find.
Do Casino's design their decor for different target groups?	Of course. Hard Rock and Cosmo are designed for younger demographics and Wynn and Venetian for older affluent ones.
I find all Casino's to be outright horrible to my senses due to the noise/flashing lights.	Encore and the new Barrymore are definitely designed for the Asian gambler. And you'd, obviously, have to assume the casinos in Macau are, too, although I've never been.
Could you describe your typical work day? also I've had some great times a Joker's Wild!	Ha! I honed my dice skills at JW!
	Typical work day is get to work and look at the previous day's financial results and react accordingly. I.e., ask the analysts to pull numbers, talk to the head of a certain department about their opinion on something, etc.
	Emails emails emails.
	Then it's usually a lot of meetings about upcoming things whether it be planning an event, approving new advertising, doing the strategic planning for the property for 2015, meeting with vendors, etc.
	Emails emails emails.
	By this time the numbers or reports I've asked to be run are ready so I sit down and look at them and act accordingly (e.g., hey, looks like we're spending too much on postage to mail to customers too far away, let's change the way we do this for next time), etc.
	Emails emails emails.
	Then it's usually time to go home but 2-3 times a week I'll have a dinner or event to go to with a vendor or colleague or someone from the press.
	Emails emails emails.
	Probably 2-3 Saturdays a month I'll go in and work for a few hours just to catch up on stuff or if there's an event to meet and greet players, make sure everything is going well, etc.
	Emails emails emails.
Has the rise of 6:5 blackjack been hurting the game's popularity, or are there enough people who don't "get" the odds change (or don't care) that it all works out in the end? Is the odds change enough to swing the game back in the casino's favor in the long run even if players count cards? And what about continuous shuffling machines: have any of the casinos you've been with used them, and how did the players react?	The masses don't care about either especially if you're able to offer low limits. The limit and the number of decks is what attracts people to a bj game. Still never going to allow counting.
Is is harder to get jobs in the background or management functions of the casino?	Well certainly there are more what we call "front of house" positions (dealers, porters, servers, bartenders, etc.) than "back of house" positions (accountants, IT, warehouse, etc.) so in terms of pure numbers, yes it's easier to get -any- FOH than -any- BOH position.
I'm an IT grad looking to move back to Vegas and wondered if there were more "non-floor" jobs than actually functional jobs.	That having been said, if you're wanting an IT position shouldn't be too hard if you're willing to work anywhere and have a little experience. If you're wanting to just jump into the CIO job at Bellagio, more difficult.
Great! thank you. I've got about 8 years under my belt, but dear god...no CIO for me. This really eased my worry about options. thanks.	You should be OK as long as you're not too picky.
Just how rigged are the automatic roulette machines?	They aren't. The games have to go through pretty rigorous testing by the state or an agency of the state to be allowed to be sold. Gaming Labs International is one such company.
I would think that SEO campaigns and similar web based marketing would be ineffective techniques for a casino in a place like Las Vegas. Is this the case? I know I'm quite late but I would love to know if you have time.	We definitely do SEO/SEM campaigns but primarily for hotel related keywords for people looking for hotel rooms. I worked at a place a little outside of the main city in the south one time and we'd buy broader search terms for people looking for "entertainment in main city" in case they didn't know there was a casino nearby.
Thanks for the response. I was just curious about engaging people in person in public? Do you operate campaigns on the street such as call to action flyers or similar? Are there laws specific to this type of promotion in Las Vegas?	Not a typical marketing channel most casinos explore, but it's not entirely unheard of. Sorry I'm not entirely sure of the laws.
Who owns the casino you work at? Is it one guy or a publicly traded company?	I'd rather not say as I don't want to be outted but I have worked for large publicly traded companies, privately held companies (e.g., owned by hedge funds), and publicly traded companies where one individual owns the majority of the shares. I've never worked at a privately owned casino owned by one individual, though.
How do I get over 65 year olds excited about my product?	Without knowing what said product is, the best thing I can say is to figure out how to make it relevant to them.
What does a marketing exec. at a casino make a year?	Depends on the size of the property. 75 at a small riverboat casino to 250 at a large place like Bellagio.
To succeed in marketing, what is the first step to landing a successful job? and what should be the over arching goal in mind to maintain a competitive advantage over fellow competition as well as new shifts in market trends?	1.) be tenacious. take any job you can get. be a sponge and learn everything you can.
	2a.) don't be afraid to fail, but be smart (and profitable) about it.
	2b.) don't rest on your laurels. stay in touch with your customers.
Go on ... What does a casino do in that regard?	From a gambling standpoint, people in that age range like penny slots so we offer a lot of penny slots. We put on shows that would appeal to them. We would make the decor more classic vs hip. Etc.
I've always wanted to work in the gaming industry. I have a strong sales background and a B.S. degree... which department would you recommend to get my feet wet?	Probably player development which is the department that deals with VIP guests or maybe special events/promotions.
What's the best movie you've seen this year? You did say we could talk about life in general...	Absolutely! 12 Years a Slave.
	Edit: Also, Dallas Buyer's Club.
Dang, haven't seen it yet...will have to wait for it on DVD or streaming. Edit: Haven't seen that one either. I'm starting look like a Philistine.	It's pretty heavy but sometimes that's good.
Do you prefer to market for families or adults? Casinos are adult fun, but I've noticed a shift in the past decade.	Definitely adults.
Your AMA was one of the best, you answered almost every question, so if you're still answering here's one: If a young person comes in and wins more than 100k and then just leaves, would you suspect him/her of anything?	It really depends more on the manner in which you win and how you behave. We're required by law to fill out a Currency Transaction Report for transactions over $10,000. So if you got to that point you would have already given us your ID, etc. We'd obviously make sure that surveillance is watching you to make sure you're not cheating but if you're on a random hot streak and betting $10K/hand then it wouldn't be a huge deal at most strip properties.
How about a free load just this once? lol. But hypothetically what would 10 grand get you :(	At my place, (which is not an uber classy place like Wynn or Venetian), you'd get pretty much whatever you'd want. Suite, dinners, limo from the airport, show tickets, etc. We'd generally reinvest in you 30% of your loss so just figure out what $3,000 in comps would get you.
What advice can you give to new grads who want to get into marketing, but can get work due to lack of experience?	As I mentioned in a previous post, I believe you really just need to be tenacious and take anything to get your foot in the door. It's a very crowded field, especially on the what I call "pretty picture" side of marketing. I wish I had a more specific answer to give you.
What does being a marketing executive involve?	I usually say I'm in charge of driving profitable revenue. The departments that report up to me are charge of advertising, promotions, entertainment, public relations, direct mail/database marketing, and VIP marketing.
I'm coming to Vegas in December from Australia, can you PM me your email address?	Just PM me. Happy to see if I can help
Do casinos hire interns? I'm currently a student at a public university.	Absolutely. I think most of the major companies have management training/internship programs. Go to their careers websites. Caesars Entertainment, MGM International, Pinnacle Entertainment, Penn National Gaming, etc.
Would you recommend a job in marketing? what skill sets would be helpful for marketing? i'm interested in it but not entirely sure what it's about.	I think the best combination in today's world is to be more right brained with a creative bent as more and more the question asked of marketing folks is "quantify how your idea makes me money?" and less and less "what's the most most creative idea you have?"
	It's a crowded field especially on the left brained side (e.g., advertising and public relations) because people think it's "cool". So if that's you're interest, I'd say being tenacious and creative is what is going to get you far in that world because it's tough to get your foot in the door and you have to have thick skin and then when you do get your foot in the door you are going to have a very short leash to prove yourself.
Any specific company you recommend?	If you're at the intern stage, apply liberally.
Do you have the sides backwards, or do I?	Um, well I think of left brained as creative and right brain analytical?
How selective is the casino management program at UNLV?	The hotel management program in general is not selective but the casino management program is difficult because it's pretty quantitatively-focused so there's a lot of attrition.
What do you do for family entertainment in Vegas?	I'm single so that having been said, there's all your typical family stuff to do here: parks, camping, hiking, movies, bowling, etc.
You don't have any family in Vegas? What's something that you go do with your friends, then?	I'm not from here and my ex-wife hated living here thus why she's my ex. My friends and I go and see concerts, go to bars, we like guns so go shooting sometimes, and most Sundays cook for each other.
Sounds like a nice life!	It's OK. City is kind of soulless and superficial.
One of my favorite aspects of Vegas is that if you want your experience to improve, it's usually a strategic $20 tip away... whether that be a tip to upgrade your room when you check in, to skip the long line at a club, to get a table with a great view at dinner... What potential 'Experience' improvements would you recommend in Vegas?	Link to thetwentydollartrick.com
Vegas or Macau. Which is better?	Better for what?
Have you read The Stars My Destination by Alfred Bester?	I haven't.
So basically I should just buy from the half off kiosks?	Yes.
How do you feel about those who are addicted to gambling and those who have lost everything because of it?	Bad, obviously.
Late to this ama, are you still taking questions?	Sure!
Sure buddy.	Do you mean to say that you don't believe me?
I just got started in hospitality marketing, any advice?	Doing what, exactly? Just be willing to make not a lot of money for awhile and be willing to relocate frequently if you want to move up the ladder. I guess those are the first things that come to mind.
Have you had any good marketing ideas that you couldn't do due to marketing regulation.	Not necessarily due to regulation but a lot of times you're gun-shy to do a promotion because well, what happens if no one shows up?
Bastard.	Danka.

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Questions	Answers
What's the craziest bet someone have made?	Hmmm. The craziest would probably be a double down bet on a hard 20. They were playing at a fairly high stakes table and they were at max bet; around 3 grand. They, sadly did not get an Ace.
Why would they double down on a hard 20?	I don't know why they did it. That story of crazy betting was another coworker's experience and not my own but I have seen my own players double on a twenty just not with a few grand on the line. Some do it out of frustration, some just think they can get lucky while others don't know better. I've seen some pretty crazy plays before.
Do you have to announce that to the floor?	Yes dealers ares supposed to announce when someone is doubling down on any hard hand.
Did they do a walk of shame out of the casino or did they keep playing? :P.	They keep on trekking. It's crazy to watch.
What do you say in those instances? Do you try to give people advice if they don't know what they're doing?	If it's obvious that someone has no clue what they are doing, I will try to steer them in the right direction. Our supervisors are the only ones who can give advice, so usually I tell them to help a customer out.
Why wouldn't they split? They can double on the split, depending on the house. ಠ_ಠ	People will sometime split their tens, and we allow for them to do so. Like I said, people do some interesting stuff if they have a "feeling" about a hand or if they are just grasping at straws.
Do you like your job. 2. How much do you make? 3. How do you become a dealer? I need an occupation change.	I do like my job. Some days it is monotonous and mind numbing. Some nights it just plain pitifull watching money fly out of their pockets but it' fun. I make a varying amount each month due to tips but they are pooled so it is roughly 1200 every two weeks. Seeing as how I only work for 4 days a week and I get a 30 minute break every hour and a half, I can't complain. :) As far as how to become a dealer, it depends on the facility. I got lucky and my place trained me for free! Very lucky. I recommend the job for. People who don't mind night shifts. I work 10pm-6am and I love it. Sorry the reply took so long. I'm actually at work right now :)
What is your win - lose ratio? Do you gamble sometimes, outside of your job? What's the pay like - enough to survive?	I don't know any specific numbers but I tried to recount a scenario tonight and I won about every 3 out of 4 hands. Sometimes it's better than that sometimes it's worse. Lots of basic strategy pushers will say that, by playing basic strategy, one can expect to win about 53% of the time. That may be the case, but that is following basic strategy wholeheartedly and probably over a long period of time. i.e. 5-7 hours of playing. I'm not an expert on actually playing and winning the game myself because I don't gamble. Most people expect a dealer to join in after hours, and a lot of my coworkers do gamble outside of our casino but it's just not my thing. The pay is most assuredly enough to survive, considering the cost of living in my area. I really think I have a good gig going.
Have you ever seen somebody completely lose it because of the money he lost?	Oh my goodness, yes. People can go bonkers sometimes. They have become irate towards me and also other players. Most of the time, players will just throw little fits and have weird, mumbling pity parties at the table as if they didn't know what the very essence of gambling entails. I was not there when this happened, but one player flipped a whole table over. He was obviously arrested for that one.
Easy.	Haha. exactly.
How come the dealer wins so often? Edit: Grammar	We win so often because we are the last to draw out of the whole table. Every player either hits or stays before my turn, therefore I have no one left to interfere with my hand when it's all said and done. I think the house edge is something like 5%. But if you play basic strategy, the edge can be knocked down quite a bit.
What's a good strategy for a player?	Good strategy, that I would play by, is basic strategy. It's fairly simple to understand and you can print out a chart online to keep handy. We let our players use them at the tables if they like. In fact, I think some of our stores sell the basic strategy cards.
I never knew you were allowed to used charts.	I don't know if all casinos let you use charts, but mine does. Basic strategy is common knowledge, so it's not a big deal to want to use it.
Thanks for the help. Now to convince the GF to go to Vegas.	No problem. Vegas is awesome.
Do you only deal blackjack? why not the other games? and if you do deal other games, which is your favorite? Craps is my favorite...	I do deal other games, and I'm so happy that I do. Blackjack can get very boring after awhile. I deal Three Card Poker, Ultimate Texas Holdem, Baccarat and this new game called Pick One 21. We don't have Craps or Roulette yet as they are dice and wheel games and our gaming commission is working on their approval.
What's the premise of Pick One 21? Never heard of it before.	Pick One 21 is like a mush of Baccarat and Blackjack. There are two hands; red and blue and players wager which one they think will get closest to 21. It's pretty simple and it's caught on a bit more where I work.
Truthfully, have you ever taken advantage of a clearly intoxicated player or know of dealers who do?	Truthfully, no I haven't taken advantage of a drunken player. There are so many cameras on a single table, the punishment isn't worth committing the crime. Also, I would feel bad. I make mistakes sometimes and I am always so thankful to the players who point out that I've done something like overpay them. I'd like to think that if I take care of them, they will do the same in return. Doesn't always happen but, it's something I try to uphold. There are a few people that have screwed some people over before. It's just not something I'd be willing to risk my job over. Besides, the drunk ones are entertaining. I want them to come back. :)
A player has pointed out you've overpaid them? I have gambled for a long time and I would never ever ever do this.	Karma.
Ever had one of those crazy high tips?	Yes! It was awesome. I only spend a small amount of time at each table and sometimes I will keep track of my tip balance for that portion of time. I've definitely made a good portion of my paycheck in 30 minutes. Like I said though, we pool our tips so I share that with the rest of the dealers. Pooling is nice, because I've have also made only 50 cents in a whole night...
Is Blackjack even worth playing when the payout is 6 to 5 for Blackjack?	A blackjack payout can be 6 to 5 at some casinos but ours is 3 to 2 or time and a half. The bigger you bet, the better that ratio looks. I'm not too familiar with the 6-5 payout, but to exemplify...A $10 black jack would get paid $12 with 6-5, but with a 3-2 rule a $10 blackjack gets paid $15.
How difficult is it to cheat? I mean cheating in every possible way.	If you're familiar with the game and handling cheques, cheating seems easy. People cap and pinch their bets a lot, and it's something I look for a lot though, I've never caught someone in the act. Card counting isn't really cheating but mostly frowned upon and will get you asked to leave a casino. We have machines that shuffle the cards for us, using multiple decks so it cuts down on that a lot. When and if someone is caught cheating, they are usually asked to leave for the day. If it isn't apparent, casinos love money so we aren't going to turn away a paying customer for more than a day, no matter how shady their plays may be. As far as a cheating player and the dealer is concerned, it is a big part of our job and it is something our pits hold us accountable for. We probably wouldn't get fired for not seeing someone cap their bet, but they will talk to us about it.
Continuous shoe, or just a shuffling machine?	We have both manual shoes and and continuos.
I think you might be thinking of "21" because "Holy Rollers" is about overseas ecstasy smuggling.	Here is a link to the movie Holy Rollers...the documentary one. Link to www.holyrollersthemovie.co Other one sounds good too though.
Any chance you could link me to a the strategy guide that you think has the best success rate? Thanks!	Sure! Basic Strategy is usually the best way to go and it's fairly easy to understand. The link is to a basic strategy chart. The chart tells you what to do based on your number and the dealer's number. Link to www.blackjackinfo.com
Have you ever had any celebrity or famous person on your table?	Personally, not that I know of. Ball players will frequent a lot, so it is possible that I dealt to one of them and never knew... But, famous people do come out and gamble every once in a while. Sometimes a few performers have been known to play a few games while they're in town. I've never had the pleasure.
Do many people try to cheat?	People do try to cheat. It's a very aggravating thing to have to deal with. We work a lot to maintain the game's integrity to keep both us and the player's in good hands, but someone is always going to try to get some sort of edge, be it on the tables or at the machines.
Have you ever had a card thrown at you?	Haha. No, I bet a poker dealer could answer yes to that question tho. Blackjack doesn't allow anyone but the dealer to touch the cards so that would be a feat.
This is not true. Some casinos allow players to touch the cards.	Really? I had no idea. Our casino seems kind of rigid about card handling.
Do you see yourself as a good blackjack player?	I would be terrible at playing the game. I'm much more comfortable on the side of the table with the bank.
I'm going to a charity casino night, I've never been to a casino before or properly played blackjack with other people. Is there anything I should avoid doing? table etiquette? Also is the game basically 21 but with gambling?	Charity events would be the most relaxed to play at (I can only assume), so it's a good place to start. I would look over basic strategy rules and learn when to hit, stay etc. because blackjack is kind of like a team sport. Everyone at the table is affected by what every player decides to do. I've seen people do very well by working together as a team and following strategy. And yes, I believe blackjack has also been called 21 in the past.
Why not the first biggest?	We are only the second because of how a casino's size is measured. It can be measured by square footage, in which case I do believe that we are literally the largest. A casino can also be measured by machine game count, which is why we are second. I think that answer is correct, but from what I've heard we are always neck and neck with other casinos for that spot.
If you live in the US, your casino is not the second largest in the world. Venetian Macau/Marina Bay Sands/City of Dreams are all larger than anything here.	I just know that second largest is how we advertise ourselves. Like I said before, there are different ways that a casino's size is measured so that has to be factored in when considering the rankings.
What is the biggest percentage-wise win youve seen? (for example; starting with $100 and going up to $1000 is a lot more impressive than starting at $1000 and cashing out $2000) Reason im asking; deadmau5 (the DJ) plays bj and some of his wins are pretty crazy. the first time he played for real at the wynn he started with $1000 and cashed out $100K, another time he started with $4K, ran it up to $500K and lost it all, and one other time he started with $4K and cashed out $200K. (he does play marathon sessions though: 8+ hours at a time) Do wins like those happen regularly (if so, i have to start playing bj)...or is he just one very lucky guy? :D.	Quite honestly, people come in and out so frequently and so often that I have never paid too much attention to one person's particular winnings. I know that winning as much as 100K definitely requires wagering big too. That's awesome that the deadmau5 guy has walked away with that much. And yes, I would assume that he won it over a time span a few hours. I think blackjack is a game best played for fun without expecting anything in return. Lots of people come to play expecting to walk away loaded but they are out of the game in around 20 minutes. It's more fun to play, if you are there to just have fun and play.
How does your casino deal with counters? How many decks in your shoe?	I don't really know how our casino would handle a card counter because I've never come into contact with one. But, I know that we take lots of measures to ensure that counting is essentially impossible due to the amount of decks and the shuffling machines that we employ.
worlds second largest casino. doesnt have craps or roulette. What? how does that happen? you would expect a casino that big to have what some would consider some of the most classic casino games...	Yeah, I know that new table games are always being considered but there are so many rules and regulations that come with implementing them that it takes time for the many approvals.
Are there really tough punishments for cheating? Like cutting off fingers and sodomy?	Haha. No cutting off of limbs, as we are fairly new testament in our punishments.
Ever seen a gambler pick up a cocktail waitress? That is, get her phone number, or a date or something? Thef get hit on all the time, so I figure it would be a feat.	I don't know. I'm not a cocktail.
I love playing Blackjack. My goal is usually more to find a fun table and have a few drinks than it is to win big. (Though that doesn't hurt.) My question is this: I try to have fun with the dealers and kinda backtalk a little, but always in a playful manner, never crossing the line. Some of them enjoy this but a lot don't. Is this because they experience this throughout their shift and tire of it or am I just an asshole?	If I were to play the game, I would be like you; have a few drinks and talk to people. It would just seem more fun that way. I don't usually mind it if people joke around with me, but I know that some people do. I look at it this way; it is our job and sometimes people just don't want to be at work so if someone has ever given you the cold shoulder, it's probably because they can't wait to clock out.
I'd imagine you're right for the most part, but people also tend to tip well when they win big, which is something the dealer can't control and doesn't want to happen.	On the contrary, I DO want people to win big. Sometimes those who win big will tip big, and it's always really great to work with them
How can I make money counting cards, without the casino trying to keep my winnings or backrooming me.	I don't know a lot about counting cards. I've never had any interaction or experience with that situation so I don't know how it would be handled but I'm sure basic protocol is to just ask a counter to leave.
Are you going to answer any other questions?	Yes.

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Questions	Answers
What's you're best story about someone trying to con/steel from the casino?	I figure you're looking for some kind of crazy Oceans 11 story (of which there are several in the industry but none on my watch), but honestly the best ones are people trying to steal from the fucking buffet.
	Mom comes in with two kids and says they're not eating so she shouldn't have to pay. The cashier says OK.
	Fast forward 15 minutes and the cashier notices that the kids are missing.
	THE FUCKING MOTHER IS FEEDING THEM UNDER THE TABLE LIKE FUCKING DOGS.
Best AMA response ever. have an upvote!	We had set out in the foyer those bags for your umbrella so the floor doesn't get wet.
	Lady takes one, goes to the buffet, and starts filling it with food. Brazenly. Not trying to hide it.
	We stop her and she says "what? this is all you can eat?!"
"Sit down and eat the contents of the bag then..."	We found a HUGE ziplock bag of food by a table. The "customer" had obviously left it behind.
	She realized she forgot it and came back to get it about 30 minutes later.
You should hire me as a buffet monitor i can pose as a customer then obnoxiously call them out for stuffing their purses with chicken fingers and mashed potatoes w/gravy. "HEY FAT LADAYYY I SEE YOU STEALIN THEM CHIKKAN FINGAZ!"	Have a lady who consistently bitches about having to pay full price since she can't consume a lot because of her gastric bypass.
Do you actually have a policy to ask people to leave if you feel they lost more than they can afford? i watched a piece by loius theroux once where he asked this question to some of the managers of a casino and they all said "oh, i know they can afford it, of course we would ask them to stop if they couldnt". but obviously, from a business perspective, this is counter-intuitive towards making profits. so what is your take on this whole thing? and what is the overhead like for running a casino? what are some expenses you have which may be surprisingly high?	We never make judgment on whether or not they can afford it. We really only step in if they come to us or start doing something overt like begging for money or asking for loans, etc. In the macro view, it's very bad for business if we don't do something about problem gambling when it presents itself.
	Overhead... EBITDA margin of 30% is great.
	Expenses... I guess crab legs would be too obvious? Besides that, maybe table games labor. You have a 0.5% house advantage at blackjack and have to have a physical person here 24/7 plus a supervisor for every 5-6 games.
What games are the biggest money makers for the casino? and coincidentally, Ace, ever ran a sports book?	Penny slots by far.
	Ha. No. But have worked in casinos that have them.
But why do I always win/come out ahead max-betting on the fucking Sex and the City penny slot?	Google "law of large numbers"
1) How do you like the city? (So many people hate on it, and I don't understand why). Also, how did you like UNLV and when were you there?	1.) I actually just moved away for a job. I just think Vegas is OK. I moved there when I was in my mid-20s with a decent job so it was cool and exciting then. Fast forward a decade or so and the allure isn't there anymore. It's not "home" and I don't think it will ever will be because of how transient the population is.
2) to me it seems like a pretty small about of locals gamble (at least at the strip properties), do you guys keep tabs on those numbers? If so, what is the ratio of your gambling customers?	2.) I don't have the numbers in front of me, but we did a study one time and showed that Vegas has the highest incidence of regularly gambling activity in the nation. I always just felt that was a function of accessibility and self selection on the part of the residents. But you're right that locals don't go to the strip. The marketing offers are terrible compared to the non-strip properties and it's a pain to get to the strip just to get your gambling fix.
To what extent is organized crime still present in or around the casinos? Any personal encounters?	Virtually none AFAIK.
	The industry is very, very heavily regulated. When you get to the executive ranks you have to go through very, very thorough background checks. 5 years of tax returns, 5 years of all cancelled checks, explanations of all withdrawals > $200 and deposits > $500, in depth interview with an agent, etc.
	The last time I've heard of legit organized crime here in the states (places like Macau are an entirely different story) was in Rosemont, IL I think in the mid-90s.
	Link to casinoconnectionac.com
Damn, all withdrawals over $200? For the past 5 years? "Uh, I dunno, I don't really remember why I withdrew $300 from an ATM 3 years ago. Maybe I spent it buying some off of Craig's List, I dunno."	Yeah, it's really ridiculous.
Explain Macau?	The Triad are heavily influential there. Kind of like what you'd imagine in Vegas in the 50s.
Holy shit, I live in Des Plaines.	Des Plaines' only problem now is how to more quickly count all the money they're making
The scene from Skyfall comes to mind.	Yep.
Organized crime is the muscle of the casino, the security guards, the directors of security, the private investigators, the small business owners, the gamblers who launder money through the casinos. Of course the mob isn't like the movies anymore.	Well i'm going to have to respectfully disagree with you on everything except the money laundering despite the fact we have to live by Title 31 Link to en.wikipedia.org
It is true that if a person is on a helluva winning streak and is consistantly winning and you cant figure out why... you will demand that he take his winnings and leave and never show his face in the place again? (kick him out for winning).	It's possible but relatively rare. you have to have enough cash to really turn out our lights to get to that point. for the vast vast majority of people, we have more money than you so as long as feel like we can get you back in the door, go ahead and win away
So that scene in Rain man is totally bullshit then? Where they consistently win and make $80,000 from a couple of thousand... then are told to GTFO after the casino guys couldnt figure out how they were doing it.	Bullshit only in the sense that couldn't figure out what was going on
What gives a person the best odds when playing Blackjack-playing with more decks or less decks? i seem to win more with tables that use 6 decks and my friends do better with 4 decks..	It's a lot more than the number of decks and the casinos use that information asymmetry to their advantage (e.g., $5 SINGLE DECK BLACKJACK!!!) Everything being the same, the less amount of decks the better but we will change the payouts for BJ, rules for splitting and double down, etc. to our advantage. So you can have a 6-deck shoe with otherwise very liberal rules that have a lower house advantage than a single deck show with very unfavorable rules.
So with the same set of rules, less decks is more favourable?	Yes everything else being equal
Is that just because it's easier to count or is it fancy math stuff.	Fancy math stuff.
	USING FEWER DECKS.
	Six Decks: -0.02% Five Decks: -0.03% Four Decks: -0.06% Two Decks: -0.19% One Deck: -0.48%
	Link to www.onlineblackjack.com
Ever seen anyone get naked or have sex in the casino or bathrooms?	Boobs pop out of the cocktail waitresses' uniforms relatively often because they'll get tops 3 sizes too small in order to get bigger cleveage/tips.
	Saw chick blowing a dude at a slot machine at the entrance of a club.
	And Vegas has all of these European-style pools so if you're out there "inspecting the grounds" then all those girls are topless.
Sweet. What'd you do with the BJ couple? Pic of one of the pools please?	Security was running towards them so I just assumed they got the boot.
	Pools = just go to imagefap and look for topless beaches.
Do you ever feel guilty for all the money people lose to your business?	Of course.
Did you see the fictional series "Tilt" on ESPN about 5-7 years ago? Any opinions on it? Did you find it entertaining? Did you find any of it accurate at all?	Vaguely. And when I say that I mean I remember the series and watching a bit of it and that's it.
	To us, the holy grail of Casino movies is Casino and Rounders.
Thanks for the response! I love Rounders, but it seemed to focus more on the players, and more on non-casino-based games, whereas Tilt was as much about the casino management as anything else. I should watch Casino.	Yeah if you're interested in the casino management piece then Casino.
Does your casino make any efforts to stop problem gamblers from betting more than they can afford?	Every casino company has policies regarding problem gambling that are audited by the state. Each state also has its own minimum guidelines like mandating that brochures be placed in very visible areas of the casinos, hotline numbers printed on every ad, etc.
	It's a delicate situation when you think someone might have a problem because, well it might not be a problem. So we generally only do things if they specifically ask us to (e.g., they can ban themselves) or if they start doing something really egregious like asking players or employees for loans at which point we'd probably pull them aside and hand them a brochure and ask if there's anything we can do to help because what they're currently doing is unacceptable (the begging).
There's a casino near my house that keeps a full time car appraiser on staff. I've always felt that's a little shady. You ever run into anything like that?	No way.
Even though I believe casino gambling should be legal, I find the practice of casino's providing credit to be morally indefensible. What is your opinion on the practice? Would it be a reasonable compromise to allow for more casinos on the stipulation that gambling on a margin is banned?	So if I'm a high worth individual who likes to gamble, your expectation is that I just bring in a suitcase of $100s to gamble with?
No, a debit card.	Reasonable.
A debit card? not reasonable...a credit limit is the only feasible way some patrons can gamble...most people do not want to walk around with 50k in there pocket...and I'm not sure how you would go about withdrawing thousands of dollars from an ATM machine.	I was being sarcastic. It's a huge competitive disadvantage to not be able to offer credit (e.g., Missouri) because no high roller wants to play there. You'd have to physically go to the bank, withdraw 20K cash or whatever, somehow survive walking to your car, and then somehow survive walking to the casino from your car. TBF, there's also what is called front money which is where you can wire money to us and we will hold it for you but you have to pay the fees vs us offering you credit free. I did have a millionaire player who strictly got his money off of a variety of credit cards and would just do cash advances. We obviously never questioned it but he had apparently had a huge credit line (evidenced by the amount he was able to withdraw) and enough to pay it back (evidenced by him able to come often).
notjabba...no one cares if "you believe casino gambling should or shouldn't be legal"
How do you know if i am card counting, and do you care if i am not playing for big money?	Primarily odd fluctuations in your betting patterns. $5, 5, 5, 5, then $1,000, then $5, 5, 5, 5 would catch our eye big time.
, big money!	We care. Small wins add up.
What if i went 5,5,5,20? Would you care then?	At those low levels no one would be on the lookout for you.
How automated is the alerting system for this? Pit boss getting info from the sky I assume?	Not very automated. There are a variety of technologies out there designed to thwart this but they're expensive and casinos are too staid to invest.
	So basically it's just either surveillance or the pit supervisor noticing something odd then starting to keep track of the bets.
Might be a silly question, but does stuff ever go down like it does in the movies? Like, say some guy is cheating in one way or another or doesn't take a hint to leave. Is he going to get taken into a back room and get his ass kicked or just escorted out? Taking fingers, breaking knee caps etc. etc.	Nah, too highly regulated these days.
At what point do you start looking for card counters? If I'm playing with a $50-200 bet spread am I noticeable? Is the the spread (4:1, 8:1, 20:1) the dollar figure or a combination?	Sorry this isn't my area of expertise so I can't with this level of specificity. I'd think a 4X spread wouldn't be bad, though, but just an educated guess.
	You could buy a membership to the Green Chip forum (bj21.com), though and read up on the reverse engineering they've done.
I would venture a guess that electronic card games have pattern recognition built right in?	I don't know how they do the shuffle. I'd imagine it's a fresh shuffle before every hand like in video poker thus nullifying counting.
Well I understand that, but profits on a casino are through the roof, are they not? I assume that there is a relatively low amount of card counters , and that you still will make a very good profit.	Profits aren't as good as you'd think post 2008 economy.
	Bottom line is that it ain't ever gonna happen. Sorry.
What is the biggest amount you have seen someone lose?	I was working at Wynn when Andy Beal played "The Corporation" so that was like $16.5MM he lost to them I believe.
That's fucking cool, I read the book detailing the events of this, Link to en.m.wikipedia.org. Any cool stories etc from your point of view from then?	Honestly, everything I found out about it at the time was from 2+2. I didn't have direct access to the players so it wasn't really like I could analyze the session with Phil afterwards.
Urban legends of someone winning big at the slots but having it taken away to a glitch. Has this really happened to your knowledge?	Not urban legend. Many cases like this. The player never wins. Google it and you'll find tons of them. E.g.,
	Link to www.lasvegassun.com
	This one is international but I think is the funniest. Not only did you "win" $55MM on a machine that stated the max jackpot was $50K but after winning $55MM, you went ahead and played another spin... just in case...
	Link to www.thanhniennews.com
Damn that sucks. Well here is one for you. Did you know that in Panama you can double down at the black jack tables at any point. It gives you a huge advantage and you can win a lot of money that way.	I'd heard something like that. My best friend (avid gambler) went to Costa Rica and basically came back saying he had to totally re-learn BJ when he was down there because of all of their crazy rules.
	If that's true about Panama, I'm surprised there aren't people haven't just set up shop down there and pillaged that place until they went bust.
No i didnt have sex with the hooker but my friend did make out with her drunk.	As would I. What's up with fucking people who just make out? Fucking amateur hour. This isn't fucking 7th grade.
He didn't know that she was a hooker and was just putting the moves on her. He thought he was just really smooth with his broken spanish. What he didn't know what that I paid her to keep quiet about it. He looked REALLY sad when someone else bought her and he realized what she was.	I actually did something similar for my friend after he split up with his whore wife. We wanted to boost his spirits so gave a hooker $100 to go and flirt with him.
Shit man in Panama you can get a lot more than flirting for a hundo. Granted she won me a grand and i think i threw her 50 back. Well that and she got to make out with my friend...Worth it. Did your friend end up with the hooker hilarious movie style?	Nah, this was in Vegas, he's cheap, and we're not that generous.
How do Vegas casinos differ from Native American casinos? Or are they essentially the same?	Depends in the jurisdiction. in some there is no difference (e.g florida) while others are wildly different (e.g north Carolina)
I'm curious as to how they differ. I'm from NC but haven't been to any of the casinos around here.	In NC, for example, games have to be "games of skill" so like on the slot machines you don't just pull the handle and watch the reels go round and round, you have to physically touch the game to stop each reel.
That's not true (I've been there).	Admittedly it's been awhile since I've dealt with them (I used to work for Harrah's) but it was like that for awhile.
	Link to wizardofodds.com (scroll down a bit)
They might have some that are like that, but the handful I played (there are a shit ton) were not. Apparently they've got table games there now, too, which is new from when I was last there just a year ago.	Well the states quickly understand that they're leaving money on the table (no pun intended) but creating this arcane regulations.
Fastest growing casino region? AC? Vegas? Macau?	Macau.
	Absolutely nothing domestically.
Why? Distance to the large volume of middle and wealthy chinese?	Yes, and whose culture has a high propensity for gambling.
Why isn't counting cards allowed? Lets say I was a math genius, isn't it just part of the game then?	Because we reserve the right to serve whomever we please as long as we're not discriminatory against a protected class.
I see. It just seems like mocking people for being good. Maybe if I was a black math genius with down syndrome I could get along with it. No offense to either btw.	Perhaps but we're not particularly concerned.
	Btw, I'm a bit of an advantage gambler myself. I only play low house advantage games, maximize my coupons and promotions etc. so I'm sympathetic but there's just nothing that can be done on the card counting front.
Private business CAN discriminate based on protected classes, just bad business to do so.	Then don't come to my casino.
Semi-serious question: have you ever crashed someone's hand with a hammer because he/she was found cheating?	Boy do I wish, but no.
Could you explain why it is so difficult to get casinos in states that do not already have them? Im from Dallas, and it seems that the Oklahoma casinos are 70%+ Texans. It seems our state is losing a ton of $ to other states. (Oklahoma, Louisiana...)	In Texas it's because your legislature meets relatively irregularly. expansion since the 90s has been predicated on budget shortfalls and using gaming to patch up those holes.
	Texas' economy has been relatively good so combine that with a conservative legislature that doesn't meet often as we'd have have to have the perfect storm of you having a bad economic run at the same time the legislature is meeting.
	Trust me, we are ready to pounce when that happens.
Okay so a couple of years ago there was a show called "Las Vegas" and it was about a casino.	Hosts are basically your sales team to high worth players. The compensation structure is just like any other salesperson: base + commission.
Not sure if you ever saw it, but there was a character named Sam and she was a casino hostess and she was kind of a bitch but I always wanted to be that (casino host not bitch). How can I get into that?	So, if you've never done that kind of work before or sales at all for that matter, you just need to take anykind of remotely similar job and then just keep trying to plug along with the job search.
Well I cant wait until it happens. I will gladly donate my fair share for a free Paula Dean buffet.	We've owned land for decades in preparation.
	You see where companies like PENN have already bought stakes in racetracks there, taking a bet that racinos (adding slots to tracks) will be the states first foray.
The owner of Landry's (also owns the Nugget) has said repeatedly that as soon as the law is passed he can have working slots in Galveston overnight.	Yeah. His family (Fertitta) started Stations casinos in Vegas (and MMA) and really big shots in town.
Yeah, as a Houstonian and gambler, I am really hoping one day it finally happens. I hate hate HATE driving to Louisiana and I haven't been able to make it out to Vegas in 2+ years.	The folks in Lake Charles and Shreveport do not share your sentiment.
I'm sure they don't. Bud of mine wanted to make an ad campaign of just going to Isle of Capri and showing the license plates.	You mean Pile of Debris.
Highest progressive payout you've ever seen paid out? And what was the game? And any good stories about throwing out patrons?	That I've physically seen? Probably like a $75K Caribbean Stud.
I have been encouraged by many people to get a job there, but no one, even me, knows where I should start. Personally, I don't enjoy gambling and have only been in the Hard Rock a couple times, just to see the lobby and buy shirts with some out of town guests.	Probably on the non-gaming side. Not sure of your educational background but NA with degrees go very, very far very, very quickly.
So my question is where would you recommend someone to start in the casino industry, if they don't particulary like/understand gambling?	If you want to work the front line, then hotel front desk or something like that.
I don't have a degree yet, but I do have 10 years in B2B (business to business) sales in telephony, so I know a lot about circuits/phone systems/general telecom.	Native American.
EDIT: what does "NA" stand for?	So then in your case either work in IT or maybe some kind of sales position like convention sales?
Oh I didn't know there would be some sort of sales team with a casino. Sweet. I considered IT, but I assumed it would be in the realm of network security, which I know little to nothing about.	Who do you think maintains the phone switch, PCs, servers, etc.?
Proof?	What would suffice without outing me?
You would know best what you have, however this sounds like it would be easier to prove confidentially to the mods. Things such as work ID, paystub, business card, etc are acceptable forms of confidential verification.	I'll send a pic over to them. Never done this before so wasn't sure.
I have a BA in Accounting and am currently a Project Manager (Prior exp in Cost, Tax and Accural accounting, worked for the Big 4, Now I make Warheads for the Army). If I wanted to get into the Casino industry what jobs should I persue. What is the best way to persue them? Do people telecommute? Whats the pay range?	We always need good finance people. There are always other industries they can work in so it's hard to find good people.
	So I'd say just go be an accountant?
	We post on all the major job boards and casinocareers.com is the main industry-specific job board.
	Telecommuting is not a regularly accepted practice.
	For finance, it's just market rate salary.
How did you get your job?	Was in undergrad and needed a job. responded to ad in paper for entry level job. worked my way up.
I'm going to guess that wasn't a typo.	Not going to edit for the lulz.
You know what, why the hell not? Best way to make money fast?	Well, assuming you have one and only one bet to make, the math always says banker on baccarat.
Any tips/secrets for slot machine players? Which one's your favorite type/brand?	Learn to play video poker, blackjack, baccarat, or craps.
Anything video scares me..are there 'rules' in place for video poker or Bj blackjack to guarantee payouts or is it completely random? If random, how do we know the game isn't rigged in your favor?	Completely Random.
	Because it behooves the state not to let us rig the games so they employ strict regulations to prevent such.
	For example, many states mandate that this company verify the legitimacy of a game: Link to www.gaminglabs.com
	Those states that don't, do it themselves.
I accidently got my gf addicted to video poker but it paid well. Its a better chance and payoff than video slots IMO.	No opinion about it, it is true.
Does this only go for high roller tables? Or does it also go for some guy that hits a big jackpot on the slots?	Both.
Are security as horrible as people say in Vegas? I've heard from my relatives that purse snatching and such happens quite a bit and security shows up minutes after they were called (so pretty much useless). On the other hand, I've heard some amazing quick response time in Macau. Are these myths?	Need some reference point. Horrible as compared to what. You've got a 3-mile long street with literally a million people on it. There's gonna be crime.
Hmmm... how about relative to san diego or fort worth?	I'd say on par to Gaslamp but I'm no criminologist.
HOW DO YOU SLEEP AT NIGHT!? I'm serious, I want the gritty details... You use a sleep number? Memory foam? Standard matress with some box springs? And what kind of pillow to. Oh, oh, and what is the thread count of your sheets...	I'm a minimalist. Same mattress I've had for literally 15 years that I got at a department store. Hypoallergenic pillows from Target. 800 count. Also from Target.
Nice! Glad I registered my wedding at Target. Sounds like they got the good stuff.	Decent and reasonably priced. The girls can't tell the difference between it and the really nice stuff.
Counting cards actually means that you are playing the game very well and it isn't cheating. How can you justify kicking someone out of a casino for being too good at the game? Also as far as I'm aware it isn't illegal.	No it is not illegal but just like any other business we reserve the right to serve whomever we please (as long as we're not discriminating against a protected class, of course).
	In essence you are keeping track of how many 10s/face cards and low cards are in the deck because high cards help the player, low cards help the dealer.
	So if you know that the deck is rich in high cards you bet more and vice versa.
I will be attending UNLV for hospitality management in the fall. any tips?	For undergrad? Make the program what you want out of it. Just by graduating no one is going to hand you a huge job but if you do well the brand recognition can really work in your favor.
Yep for undergrad. thanks for the answer!	Go Rebels!
Does your business invest in gambling addictions or have employee training to prevent those who are gambling addicts from playing in your casino?	I take it you mean gambling addiction treatment... And yes, we do: Link to www.americangaming.org
	And every employee, at least in the majority of casinos, is trained on how to identify problem gaming.
How do you hire trust worthy people, meaning do you have some dude or gal that is like HR on steroids watching people? I imagine you have seen more than one case where there is employee theft or people who are running a front for money laundering?	Well everyone goes through a background check through the state with fingerprints and whatnot then executives go through an FBI-style background check where they check all of your bank records and stuff.
	But with so much cash floating around there is theft but it's basically like a bank so I can't imagine the incidence to be much higher than with tellers at banks.
How much do you make?	Six figures + bonus.
Awesome. What was your path to this career choice? Like education/jobs.	I just happened into it. Got entry level job during undergrad and worked my way up. Picked up master's while working.
Nice. Went to school for business I presume?	For my master's yes. Have doo doo lib arts degree for undergrad.
Awesome! So you managed to get the entry level job with just an arts degrees then worked your way up? Or was the MBA necessary for where you are at now?	I was in undergrad I got the job. It as entry level. $10/hr.
	Master's not necessary but very helpful to stick out of the crowd.
Just noticed your name...classic. At around what limits are you able to get comps for free rooms out in either AC or Vegas? I would assume that Vegas is easier due to the vast amount of rooms, but what are your tips to earning comps faster?	Depends on the property and depends on the game. And by rooms, do you mean like direct mail offers or the ability to walk up to someone and say "bitch, I'm a baller - hook me up!"
What do you know of online gambling?	I did a bunch of preliminary work when I was a corporate person.

Last updated: 2013-06-21 00:10 UTC
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